Refund and Returns Policy for Happcite

Effective Date: December 31, 2024

At Happcite, we are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair refund and return policy. Please read the following guidelines to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may return products purchased from Happcite under the following conditions:

  • Unopened and Unworn Products: If the product is unused, unworn, and in its original packaging, you may return it within 30 days of purchase for a full refund or exchange.
  • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order, and we will arrange for a return or exchange.
  • Sizing Issues: If you receive an item that does not fit correctly, you may exchange it for a different size within 30 days, provided the item is unused and in its original condition.
  • Non-returnable Items: For hygiene reasons, we cannot accept returns on used or worn clothing. Additionally, sale items, custom-made products, and gift cards are non-refundable.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@happcite.com or call us at (814) 676-5375 within 30 days of receiving your order to request a return authorization.
  • Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return the item. This will include the return address and any additional information needed.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival. We recommend using a trackable shipping service to ensure the item reaches us safely.
  • Packaging: Please ensure the item is returned in its original packaging, with all tags, labels, and accessories, to avoid any damage during the return shipping process.

3. Refund Processing

  • Full Refund: If the item is in new, unworn condition and returned within the 30-day return window, you will receive a full refund for the original purchase price.
  • Partial Refund: If the returned item is opened, used, or damaged, we may issue a partial refund or store credit depending on the condition of the product.
  • Refund Method: Refunds will be issued to the original payment method. Please note that the refund may take 5-10 business days to appear in your account, depending on your bank or payment provider.

4. Exchanges

If you wish to exchange an item for a different size or color, we can facilitate the exchange within 30 days of your purchase. The returned item must be in new, unused condition. You may be responsible for any additional shipping fees associated with the exchange. To initiate an exchange, please follow the same steps as outlined for returns.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us immediately. To help us resolve the issue quickly:

  • Contact Us: Email info@happcite.com or call (814) 676-5375 within 7 days of receiving your order.
  • Provide Details: Include a description of the issue along with photos of the damaged or incorrect product to expedite the process.
  • Replacement or Refund: Once we verify the issue, we will offer a replacement at no additional cost or a full refund depending on your preference and stock availability.

6. Exceptions to the Return Policy

  • Sale or Discounted Items: Products purchased on sale or with special promotions are still eligible for return, but must meet the same return conditions.
  • Custom or Personalized Items: Items that have been personalized, tailored, or custom-made to your specifications are not eligible for return unless defective or damaged.

7. Customer Support

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us. Our customer service team is here to help ensure a smooth and easy process.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the effective date updated accordingly. We encourage you to review this policy periodically to stay informed about our practices.

Thank you for choosing Happcite. We strive to provide you with the highest quality clothing and excellent customer service. If you are not fully satisfied with your purchase, please reach out to us, and we will do our best to resolve any issues promptly.